Privacy Policy

Last updated: 15 April 2026

1. Introduction

MyEncore (Pty) Ltd ("we", "us", or "our") operates the MyEncore School Supplier Directory at suppliers.myencore.co.za. This Privacy Policy explains how we collect, use, and protect information in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

2. Information We Collect

Supplier Business Information

We display publicly available business information including company names, business addresses, phone numbers, email addresses, and websites. This information is sourced from schools using the MyEncore platform and is considered business (not personal) information.

Claim Request Information

When you claim a listing, we collect your name, email address, phone number, and any message you provide. This is used solely to verify your association with the business.

Search Analytics

We log anonymised search queries (with hashed IP addresses) to improve our search results and understand user needs. We do not track individual users.

Cookies

We use essential cookies only (session management, CSRF protection). We do not use tracking or advertising cookies.

3. How We Use Information

  • To display supplier profiles in our directory
  • To process listing claim requests
  • To improve search functionality and user experience
  • To communicate with claimed listing owners about their profiles

4. Legal Basis for Processing

We process business information under the legitimate interest basis, as supplier business contact information is publicly available and intended for business discovery. Personal information collected via claim forms is processed with your consent.

5. Data Sharing

We do not sell, rent, or share personal information with third parties. Business information displayed in the directory is publicly accessible by design.

6. Your Rights Under POPIA

You have the right to:

  • Access: Request a copy of any personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request removal of your personal information or business listing
  • Objection: Object to the processing of your information

7. Opting Out

If you are a supplier and wish to have your business removed from the directory, please contact us at info@myencore.co.za with the subject line "Directory Removal Request". We will process your request within 5 business days.

8. Data Security

We implement appropriate technical and organisational measures to protect information, including:

  • HTTPS encryption for all pages
  • Prepared statements to prevent SQL injection
  • CSRF protection on all forms
  • IP address hashing for analytics
  • Secure password storage for admin access

9. Information Officer

Our Information Officer can be contacted at:

MyEncore (Pty) Ltd
Email: info@myencore.co.za

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.